Parcel Protection
Christmas decorations are special, and some pieces can't be replaced once they've sold out. We pack every order with care, but once it leaves our warehouse it's in the courier's hands. Parcel Protection gives you peace of mind that if something goes wrong in transit, it's sorted fast.
- No waiting on lost parcels. If your parcel goes missing, we send a replacement straight away. You don't have to wait weeks for a courier investigation.
- No returns needed. If something arrives damaged, just send us a photo. There's no need to post anything back.
- First in line. Protected claims are handled first, and replacements get priority on remaining stock, which matters when a piece is close to selling out.
Parcel Protection covers:
• Parcels lost in transit
• Parcels damaged during transit
Parcel Protection does not cover:
- Incorrect addresses entered at checkout
- Parcels stolen after tracking shows them delivered
- Delivery delays
- Unclaimed or returned-to-sender parcels
- Gift cards
Cost: a small fee based on your order value, shown at checkout. It's non-refundable once your order has been dispatched.
Contact our customer care team. A parcel is considered lost if its tracking hasn't updated for 7 business days, or the courier confirms it's lost. If you added Parcel Protection, we'll send a replacement straight away without waiting for the courier's investigation. If the item has sold out, we'll issue store credit.
Email customerservice@mychristmas.com.au within 7 days of delivery with your order number, a description of the issue and photos. If you added Parcel Protection, your claim is fast-tracked and a replacement is sent as a priority. Occasionally we may ask for the item back.
If an incorrect shipping address is entered at checkout, Parcel Protection does not apply.
Please double-check your delivery details carefully before placing your order.
Email customerservice@mychristmas.com.au within 7 days of delivery with your order number, a description of the issue and photos (if applicable). For faster processing, please use the subject line: Parcel Protection Claim – Order #[Your Order Number].
Important Notes
- Parcel Protection is optional and must be selected at checkout.
- Parcel Protection is non-refundable once your order has been dispatched.
- Parcel Protection does not cover delays in shipping or processing times.
- Parcel Protection is in addition to your rights under the Australian Consumer Law. If you have any issue with your order, please contact us.
Still have questions?
Email us at customerservice@mychristmas.com.au and we’ll be happy to help.