FAQ

During our trading season (September to mid January) My Christmas makes every effort to have items sent out within 2 working days of orders being finalised. Due to variations in delivery times by our courier services, My Christmas cannot be liable for any delays in delivery once the item has left our premises. We will provide tracking details so you can stay updated on your parcel delivery.

During our off-peak season delivery times will vary as we are normally in the store once a week. So please allow up to a week for dispatch from February - June.

If your delivery is faulty, or does not match the sample of our description please email us within 14 days of receipt. We will ensure you either receive a replacement or refund for any items that are not appropriate or damaged.

We understand sometimes you may wish to change your mind on an item purchased. Please email us within 7 days of receipt of the item. Assuming the item is in original condition and has not been opened and is unworn we can offer a refund on this item.

For change of mind the returning of the item is paid by the client.

Smaller parcels can be delivered to PO Boxes, however larger items (including Christmas Trees) must be delivered to a physical mailing address. As we do incur additional charges if you are not there when an attempted delivery is made we ask you to choose an address (e.g. work address) where somewhere is always there to sign for the item. We always contact you by phone to try and work with you on finding the best delivery options for all larger size parcels.

Of course! We are happy to receive orders by phone. Just call our 1300 551 960 number during customer service hours and we can help guide you to find the best Christmas Tree and Decorations for your home or business. Click here to check our customer service hours.

Please click here for our company contact information.