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FAQ

Delivery Times

During our busy season (September to mid-January), My Christmas aims to dispatch items within 2 working days of order finalisation. Please note that delivery times may vary due to courier services. My Christmas cannot be held responsible for any delivery delays once the item has left our premises. We will provide tracking details so you can track your parcel's progress.

Issues with Received Products

If your delivery is faulty or does not match the description, please email us within 14 days of receipt. We will arrange a replacement or refund for any damaged or unsuitable items.

Change of Mind Returns

If you wish to return an item due to a change of mind, please email us within 7 days of receipt. The item must be in its original condition, unopened, and unworn to qualify for a refund. Please note that the customer is responsible for return shipping costs and a 15% restocking fee will apply for change of mind returns.
Do you ship to my country?

International Shipping

We only ship within Australia and smaller parcels to New Zealand.

Delivery Address Options

Smaller parcels can be delivered to PO Boxes, but larger items like Christmas Trees require a physical mailing address. As we incur additional charges for unsuccessful delivery attempts, we recommend choosing an address where someone is always available to sign for the item.

Can I order by phone?

You can place orders by calling our customer service number at 1300 551 960 during our service hours. We're here to help you find the perfect Christmas Tree and Decorations for your home or business.

How do I contact you?

Please click here for our company contact information.

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