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FAQ

Can I order by phone?

You can place orders by calling our customer service number at 1300 551 960 during our service hours. We're here to help you find the perfect Christmas Tree and Decorations for your home or business.

How do I contact you?

Please click here for our company contact information.

Issues with Received Products

If your delivery is faulty or does not match the description, please email us within 7 days of receipt. We will arrange a replacement or refund for any damaged or unsuitable items.

Change of Mind Returns

If you wish to return an item due to a change of mind, please email us within 7 days of receipt. The item must be in its original condition, unopened, and unworn to qualify for a refund. Please note that the customer is responsible for return shipping costs and a 15% restocking fee will apply for change of mind returns. Clearance items and large products are not eligible for return.

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