Issues with Received Products
If your delivery is faulty or does not match the description, please contact us within 7 days of receiving your order. We will gladly arrange a replacement or refund for any damaged or unsuitable items. Please note that many of our products are handmade, hand-finished, or hand-painted, which means slight variations and imperfections may occur—these are part of their unique charm and are not considered faults. Additionally, colours may appear differently across devices due to varying screen settings. At My Christmas, we can only address colour or design variations caused by factory faults.
Change of Mind Returns
We are unable to accept returns due to change of mind, so please select your items carefully.
Cancellations and Changes to Orders
Once an order has been placed, we are unable to cancel it or add additional items. We also cannot combine orders.