Stock is expected to arrive late October.

We will ship your entire order once all pre-ordered items have arrived.

Pre-orders are for items that are not yet available for immediate dispatch.

If you place a pre-order, your order will be held until all pre-ordered items have arrived at our warehouse, and then shipped together.

You can now place pre-order and in-stock items in the same order. Please note that your entire order will be held and shipped together once all pre-ordered items have arrived in our warehouse.

Please note:

• We are unable to combine separate orders.
• Pre-orders cannot be cancelled once placed.

Yes, you can add additional items to your pre-order (excluding lay-bys)!

Please email our customer care team with the products you would like to add, and we will assist you.

Please note: Shipping may be recalculated depending on the size or weight of the added items. Once a pre-order is placed, we are unable to cancel it or combine it with other orders.

In the rare event that a pre-ordered item does not arrive or is sold out at the supplier before our website can be updated, we will issue a full refund for the affected item(s).

To set up a Lay-By:

• Your total order must be over $100
• At checkout, select Put It On Lay-Buy (via PayPal) under Alternative Payment Methods
• Payments will be automatically scheduled through PayPal based on your selected timeframe

Important: Avoid express checkout options like Apple Pay or Shop Pay.

• Deposit: A 20% deposit is required to confirm your Lay-By. This deposit is non-refundable
• Minimum Order: $100
• Final Payment Date:
– The number of monthly instalments available is determined by the month of purchase. Orders placed in May have five months to pay, June four months, July three months, and so on - ensuring all orders are paid in full before stock begins dispatching in October.
• Payments: Monthly payments are automatically deducted through PayPal
• Cancellation:
– Pre-orders cannot be cancelled once placed
– If your Lay-By isn’t paid in full by the end of your selected schedule, the order may be cancelled and the 20% deposit retained as a cancellation fee

A small, non-refundable admin fee is charged at checkout by Put It On Lay-Buy.

There are no interest charges and no late fees.

Your order will be dispatched once all payments have been completed. In-stock items will dispatch as soon as your lay-by is paid in full. Pre-order items will dispatch once payment is complete and stock has arrived in our warehouse.

There are no late fees.

However, missed payments without contact may result in cancellation of your
Lay-By and retention of your 20% deposit.

If you’re unable to make a payment, please contact us – we’re happy to help
where possible.

Payments are automatically processed via the card linked to your PayPal account.

Make sure the card remains valid for the full length of your Lay-By period.

Ensure your PayPal account has sufficient funds available each month to avoid failed payments.

Once a lay-by is placed, we are unable to make any changes to the order.

Some items on our site ship directly from our supplier's warehouse rather than through our usual fulfilment centre. These items are clearly marked on their product pages.

These items ship directly from our supplier's warehouse. Selected pieces include delivery to metropolitan areas — this will be clearly noted on the product page. Unfortunately, delivery to some regional and remote locations is not available on these items.

Please note: We aim to dispatch these items within 3 business days of your order being placed. During peak periods, including October and November, dispatch times may be slightly longer. We'll keep you updated.

Yes. Please be aware that free metro delivery applies to the Theatre Imports — Statement Pieces only. Any other items in your order will be charged at our standard shipping rates, and will arrive separately as they ship from a different location.

Yes, lay-by is available on these pieces. Your item will be reserved once your order is placed and shipped once your lay-by is fully paid.