UPDATE: Due to the spike in COVID-19 cases in Melbourne we are closing our store for the next few weeks effective 8th July, 2020.
We would be delighted to assist you via the phone, and we can collate images and information on any products you are interested in. Please call 1300 551 960 during business hours or email firstname.lastname@example.org and we can arrange a convenient time to chat.
For local customers we will have collection from the store at arranged times.
We were so looking forward to seeing you all but know it is best for the safety of our staff and clients to wait a little longer to open.
(Rules below for when our stop can open again. We will re-investigate this option around end of July and look to government guidance.)
As the current recommendations are to limit direct contact, even when keeping the 1.5m social distancing rule, if you require personal assistance from our staff that is likely to take longer than 15 minutes (ie one-on-one custom solution assistance) we will take information from you and then come back to you with images and suggestions for your consideration. We are trying to limit direct contact to under the 15 minutes.
By booking a time, for the comfort and safety of all you are agreeing:
Use hand sanitiser as you enter the store.
You have no symptoms of Corona Virus, and if you do develop symptoms within 14 days of visiting please could you let us know so we can take the necessary precautions.
You do not live or work, or have children who go to school in any of the lockdown suburbs announced on 30th June 2020.
To keep your distance from other clients in the store.
Recognise staff may be limited in their ability to offer one-on-one support in-store if the consultation is more than 15 minutes, and allow us to help you via phone and video to create your solution, if required.
If there are customers booked for the session after yours please respect you will be required to leave 55minutes after the allocated start time for your appointment.
Finally, by making this booking on-line we are able to contact you if we hear a visitor to our store has tested positive.
We thank you for your understanding, and for working with us in understanding the safety of our staff and visitors is our number one priority. By taking these measures we hope you can enjoy a relaxed and happy visit to our store.