Terms and Conditions for Pre-order and Lay-by

Thank you for considering pre-ordering with us. Please take a moment to review the following important information regarding pre-orders for the period between April and July 2024.

Pre-order Process

When placing an order for any pre-order products (those advertised as available in the near future via email, product listings, or category headings), please note the following terms and conditions:

  • Separate Orders: Pre-orders must be purchased separately from in-stock items.
  • Shipping Dates: Pre-orders are expected to arrive in September/October. We will ship your entire order once all items have arrived. Please anticipate dispatch in late October.
  • Changes to Orders: We are unable to make changes or combine pre-orders once they are placed. Pre-orders cannot be cancelled or have additional items added to them.
  • Delivery Delays: While we strive to keep you informed of any delivery delays, pre-orders cannot be cancelled due to delays unless it becomes evident that products will not be in stock by December 5th. In such cases, we will contact you to discuss a refund.
  • Missing Items: In the unfortunate event that a pre-ordered product does not arrive or our supplier runs out of stock before we can update our website, we will promptly refund all payments made for the affected item(s).

Lay-by Payment Information.

We are excited to offer lay-by as a convenient payment option for your pre-orders with My Christmas.

How to Set Up Lay-by

To utilise lay-by, please select the Lay-by payment option at checkout. Please ensure your total is over $750.00. We will then send you an invoice via PayPal.

Lay-by Terms and Conditions

  • Deposit: Each lay-by requires a minimum 20% deposit to secure your order. By paying the deposit, you accept these terms and conditions.
  • Minimum Lay-by: The minimum order value for lay-by is $750.
  • Due Date: All lay-by orders must be paid in full by the 15th of September 2024.
  • Payments: Minimum monthly payments are required to keep the lay-by active.
  • Default: Failure to make payments or pay the full amount by the due date may result in cancellation of the lay-by, with the deposit retained as a cancellation fee.
  • Cancellation: There are no cancellations of pre-orders. If you fail to make payments, or fail to collect lay-bys by the due date, we may cancel the lay-by and refund all amounts paid, minus a cancellation fee of 20%.

Lay-by FAQs:

  • Minimum Purchase: The minimum purchase for lay-by is $750.
  • Setting Up Lay-by: Select the lay-by option at checkout, and we will send an invoice via PayPal.
  • Charges: There are no additional lay-by charges. Once confirmed, we will send you an invoice via PayPal. Note that the 20% deposit is non-refundable.
  • Dispatching orders: Order will be dispatched after the final payment has been received and items have arrived.
  • Late Fees: No late fees; however, we request monthly payments or contact us if unable to meet them.

If you have any questions about these please do not hesitate to email us or call 1300 551 960.